Keen P <br/><br/>
The eProcess Edge: Creating Customer Value and Business Wealth in The Internet Era 

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 - xx+300 
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<br/><br/><br/>English 
<br/><br/><label>ISBN: </label>0-07-042043-2 
<br/><br/><label>Subjects--Topical Terms: </label><br/>"Management, "Customer Attitude