TY  - BOOK
AU  - Besterfield D H
AU  - Besterfield M CBesterfield G H
TI  - Total Quality Management
T2  - -
SN  - 81-297-0260-6
PY  - 2004///
PB  - Pearson Education Pvt. Ltd.
KW  - "Management, "Total Quality Management
N1  - -
ER  -