TY  - BOOK
AU  - Gosney J W
AU  - Boehm T P
TI  - Customer Relationship Management Essentials
T2  - -
SN  - 81-203-1809-9
PY  - 2001///
PB  - Prentice Hall of India Pvt. Ltd.
KW  - "Management, "Customer Relationship Management
N1  - -
ER  -