TY  - BOOK
AU  - Kaushik M
TI  - Customer Relationship Management: A Strategic Approach to Marketing
T2  - -
SN  - 9788120332850
PY  - 2009///
PB  - Prentice Hall of India Pvt. Ltd.
KW  - "Management, "Customer Relationship Management
N1  - -
ER  -