TY  - BOOK
AU  - Fjermestad J
AU  - Romano N C
TI  - Electronic Customer Relationship Management
T2  - -
SN  - 81-203-29045
PY  - 2006///
PB  - Prentice Hall of India Pvt. Ltd.
KW  - "Management, "Customer Relationship
N1  - -
ER  -