Burnett K <br/><br/>
"Handbook of Key Customer Relationship Management: The Definitive Guide to Firewalls, VPNs, Routers and Intrusion Detection Systems" 

 - 
 - 401 
 - .
<br/><br/> - 
<br/><br/><br/>English 
<br/><br/><label>ISBN: </label>81-7808-440-6 
<br/><br/><label>Subjects--Topical Terms: </label><br/>"Management, "Customer Satisfaction