TY  - BOOK
AU  - Burnett K
TI  - "Handbook of Key Customer Relationship Management: The Definitive Guide to Firewalls, VPNs, Routers and Intrusion Detection Systems"
T2  - -
SN  - 81-7808-440-6
PY  - 2001///
PB  - Pearson Education Pvt. Ltd.
KW  - "Management, "Customer Satisfaction
N1  - -
ER  -