Johnson M D <br/><br/>
Improving Customer Satisfaction Loyalty and Profit: An Integrated Measurement and Management System 

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 - "xv,214" 
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<br/><br/><br/>English 
<br/><br/><label>ISBN: </label>81-265-0939-2 
<br/><br/><label>Subjects--Topical Terms: </label><br/>"Management, "Customer Attitude