TY  - BOOK
AU  - Johnson M D
AU  - Gustafsson A
TI  - Improving Customer Satisfaction Loyalty and Profit: An Integrated Measurement and Management System
T2  - -
SN  - 81-265-0939-2
PY  - 2006///
PB  - Prentice Hall of India Pvt. Ltd.
KW  - "Management, "Customer Attitude
N1  - -
ER  -