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Your search returned 2 results.

1.
Competing in a Service Economy: How to Create a Competitive Advantage Through Service Development and Innovation

by Gustafsson A | Johnson M D.

Edition: - Wiley India 2006Availability: Items available for loan: Central Library, KARE, Krishnankoil Campus (2). Location(s): General Stack Call number: 31565.
2.
Improving Customer Satisfaction Loyalty and Profit: An Integrated Measurement and Management System

by Johnson M D | Gustafsson A.

Edition: - Prentice Hall of India Pvt. Ltd. 2006Availability: Items available for loan: Central Library, KARE, Krishnankoil Campus (2). Location(s): General Stack Call number: 31560.
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