000 00513nam a2200193Ia 4500
008 200828s9999||||xx |||||||||||||| ||und||
020 _a0-07-042043-2
100 _aKeen P
_932565
245 4 _aThe eProcess Edge: Creating Customer Value and Business Wealth in The Internet Era
250 _a-
264 _bPrathiba Prakashan
_c2000
300 _axx+300
490 _a-
500 _a-
546 _aENG
650 _a"Management, "Customer Attitude
_911703
700 _aMcDonald M
_919899
942 _cBK
999 _c19252
_d19252