000 00455nam a2200157Ia 4500
008 201210s9999||||xx |||||||||||||| ||und||
020 _a978-3-642-39928-2
245 0 _aEngineering and Management of IT-based Service Systems
_p55
250 _a1
264 _bSpringer Berlin Heidelberg
_c2014
_dMonograph
500 _aFulltext
546 _aENG
700 _aMora
_947351
856 _uhttp://link.springer.com/10.1007/978-3-642-39928-2
942 _cEBK
999 _c29168
_d29168