| 000 | 00549nam a2200193Ia 4500 | ||
|---|---|---|---|
| 008 | 200825s9999||||xx |||||||||||||| ||und|| | ||
| 020 | _a81-265-0939-2 | ||
| 100 |
_aJohnson M D _95763 |
||
| 245 | 0 | _aImproving Customer Satisfaction Loyalty and Profit: An Integrated Measurement and Management System | |
| 250 | _a- | ||
| 264 |
_bPrentice Hall of India Pvt. Ltd. _c2006 |
||
| 300 | _a"xv,214" | ||
| 490 | _a- | ||
| 500 | _a- | ||
| 546 | _aENG | ||
| 650 |
_a"Management, "Customer Attitude _911703 |
||
| 700 |
_aGustafsson A _95761 |
||
| 942 | _cBK | ||
| 999 |
_c9449 _d9449 |
||